We have two different systems for managing spam. If you are in the cPanel interface and search for spam you will see either Spam Filters and Configure Greylisting, or ASSP Spam Filter.
1. Spam Filters and Configure Greylisting
From within here you can whitelist, blacklist, or create filters and behaviour for managing spam. This is the default cPanel spam management solution.
2. ASSP Spam Filter
This is a more advanced and integrated solution that we pay additional license fees for, allowing for multiple configurations. It auto-learns and whitelists email addresses you reply to (therefore do not reply to spam or try to unsubscribe from it by replying).
You will receive a daily report of spam mails that you can take action on. The more you teach the system, the more accurate it will become.
From within this interface, you can click HELP to view instructions tailored to your domain name. The key items are:
- You can read the /spambox IMAP folder (fastest method) using any IMAP capable email client. You can also check the /spambox IMAP folder using Horde, Squirrel or Roundcube webmail programs (i.e. info@<yourdomainname>/spambox folder). If you find any good emails in your /spambox you can send these using "forward as attachment" to assp-notspam@<yourdomainname>, which will whitelist the sending addresses preventing them from being blocked again.
- You can receive a list of all blocked email by sending an email to asspblock@<yourdomainname>. You will receive a response which lists all blocked emails. If you find any good emails blocked in this list you can press the Resend link to receive/release the blocked email into your inbox. When you click the "Resend" link/icon, the sender will automatically be whitelisted as well.
We highly recommend you click HELP and read the full instructions available.
Should you wish to move to a server that uses ASSP, please log a ticket by emailing support@mgithosting.com and we will look into transferring your account over.
